Payment Methods

Last Updated: 2 September 2026

At HAVELLOA, we aim to make checkout simple and secure. This Payment Methods policy explains the payment options available when purchasing products from havelloa.co.uk.

1. Accepted Payment Methods

We accept the payment methods displayed at checkout. Depending on your location, device, order value and availability, these may include:

• Visa
• Mastercard
• American Express
• Maestro
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
• Other payment methods made available through our checkout providers

The payment methods available for a particular order may vary and may be changed or withdrawn at any time.

2. Payment Processing

Payments may be processed securely by third-party payment providers, including Shopify Payments and other providers made available at checkout.

HAVELLOA does not necessarily receive or store your complete payment card details. Payment information is handled in accordance with the relevant payment provider’s terms, privacy policy and security procedures.

By submitting payment details, you confirm that:

• The information provided is accurate and complete
• You are authorised to use the selected payment method
• The payment method belongs to you or you have permission to use it
• There are sufficient funds or available credit to complete the transaction

3. When Payment Is Taken

Payment is generally authorised or taken when you place your order.

An order acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted. A contract is formed in accordance with our Terms of Service.

If we are unable to accept or fulfil your order after payment has been taken, we will refund the amount paid using the original payment method where reasonably possible.

4. Currency and Prices

All prices are displayed in pounds sterling unless stated otherwise.

Prices include VAT where applicable. Delivery charges and any other applicable costs will be shown before you complete your order.

If your payment provider or bank converts the transaction into another currency, exchange rates and additional charges may apply. HAVELLOA is not responsible for fees charged by your bank, card issuer or payment provider.

5. Payment Verification and Fraud Prevention

For security and fraud-prevention purposes, we or our payment providers may carry out payment verification or security checks.

We may delay, refuse or cancel an order if:

• Payment cannot be authorised
• Payment details appear to be incorrect
• We cannot verify the payment or billing information
• We suspect fraud, unauthorised activity or misuse
• The transaction appears to breach applicable law or payment-provider requirements

If an order is cancelled after payment has been taken, we will arrange a refund in accordance with this policy and our applicable legal obligations.

6. Failed or Declined Payments

If your payment is declined or fails to process, you may be asked to provide an alternative payment method.

HAVELLOA is not responsible for payment failures caused by your bank, card issuer, payment provider, insufficient funds, incorrect payment details, security checks or technical issues outside our reasonable control.

7. Payment Security

We use reputable payment and e-commerce service providers to help process transactions securely.

However, no online payment system or method of electronic transmission can be guaranteed to be completely secure. You should take reasonable steps to protect your payment details, account credentials and devices.

HAVELLOA will not ask you to provide your full payment card number or security code by email or through an unsolicited message.

8. Refunds and Chargebacks

Approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise required by law or agreed with you.

The time taken for a refund to appear may depend on your bank, card issuer or payment provider.

If you believe a payment has been made fraudulently or in error, please contact us promptly. You should also contact your bank or payment provider where appropriate.

9. Third-Party Payment Providers

Your use of third-party payment services may be subject to the provider’s own terms, conditions and privacy policy.

HAVELLOA is not responsible for the availability, processing times, security procedures or policies of independent payment providers, except where liability cannot lawfully be excluded or limited.

10. Contact Us

If you have questions about payment methods, a payment or a refund, please contact us:

HAVELLOA

19 Hollin Park Rd
Leeds, England
LS8 3HD
United Kingdom

Email: contact@havelloa.co.uk
Telephone: +44 1305 913918
Website: havelloa.co.uk