Shipping Policy

Last Updated: 2 September 2026

At HAVELLOA, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders placed through havelloa.co.uk are processed, dispatched and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally begin processing on the next business day.

During busy periods, product launches, promotional events or circumstances outside our control, processing times may take longer. If there is a significant delay, we will contact you using the details provided with your order.

2. Delivery Destinations

We currently deliver to addresses within the United Kingdom, subject to availability and any restrictions shown at checkout.

We may be unable to deliver to certain remote locations, restricted areas, military addresses or locations that our delivery partners cannot service.

3. Delivery Times

Estimated delivery times are provided for guidance only and begin once your order has been dispatched.

Typical delivery times are:

  • Standard delivery: 2–5 business days after dispatch
  • Express delivery: 1–2 business days after dispatch, where available

Delivery times may vary depending on your location, the delivery service selected, seasonal demand, weather, public holidays and circumstances outside our control.

A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise at checkout.

4. Shipping Charges

Available delivery options and applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free delivery promotions or other delivery discounts. Any applicable offer will be subject to the terms displayed at the time of purchase.

5. Order Tracking

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Tracking information may take some time to become active after the parcel has been collected by the delivery provider.

If you have not received tracking information within a reasonable period after dispatch, please contact us.

6. Delivery Address

Please ensure that your delivery address and contact details are accurate and complete before placing your order.

HAVELLOA is not responsible for delays, failed deliveries or additional charges caused by:

  • Incorrect or incomplete address details
  • Failure to provide access instructions
  • Failure to collect a parcel
  • Refusal to accept delivery
  • A recipient being unavailable
  • Relocation after the order has been placed

If an order is returned to us because it could not be delivered, we may contact you to arrange redelivery. Additional delivery charges may apply.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate with the delivery provider.

Before contacting us, please check:

  • Your order confirmation
  • Your dispatch email
  • The tracking information, if available
  • Whether the parcel has been left in a safe place
  • Whether a neighbour or household member accepted the parcel
  • Whether the delivery provider attempted delivery

Delivery investigations may take several business days, depending on the delivery provider.

8. Damaged Parcels

Please inspect your order as soon as it arrives.

If the parcel or product appears damaged, please contact us promptly and provide:

  • Your order number
  • A description of the damage
  • Photographs of the packaging and product
  • Any relevant delivery information

We will review the issue and advise you of the next steps in accordance with your legal rights and our Refund Policy.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible with your order number and details of the issue.

We will investigate and, where appropriate, arrange a replacement, refund or other suitable remedy.

10. Delivery Responsibility

Once an order has been delivered to the address provided at checkout, responsibility for the parcel may pass to the recipient, subject to your statutory rights and any applicable delivery arrangements.

If you have authorised the delivery provider to leave your parcel in a particular location or with another person, HAVELLOA may not be responsible for loss or damage occurring after that authorised delivery.

11. Changes and Cancellations

If you need to change your delivery address or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or been dispatched.

If an order cannot be cancelled before dispatch, you may still have cancellation or return rights under applicable law and our Refund Policy.

12. Customs, Duties and Taxes

For deliveries within the United Kingdom, applicable taxes are generally handled as shown at checkout.

If we offer delivery outside the United Kingdom in the future, the customer may be responsible for customs duties, import taxes, clearance charges or other fees unless stated otherwise at checkout.

13. Circumstances Outside Our Control

We are not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, transport disruption, public health events, government restrictions, technical failures or delivery-provider delays.

We will take reasonable steps to assist with delivery issues and keep you informed where possible.

14. Contact Us

If you have questions about this Shipping Policy or need assistance with an order, please contact us:

HAVELLOA

19 Hollin Park Rd
Leeds, England
LS8 3HD
United Kingdom

Email: contact@havelloa.co.uk
Telephone: +44 1305 913918
Website: havelloa.co.uk