Privacy Policy
Last Updated: 2 September 2026
At HAVELLOA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you visit havelloa.co.uk, make a purchase, contact us, or otherwise use our services.
This policy is intended to explain our privacy practices clearly and transparently, including how we handle personal information in connection with operating our online store.
1. Information We Collect
When you visit or use our website, we may collect information that you provide directly to us, including:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and transaction information
- Products purchased or viewed
- Customer service communications
- Information you provide when contacting us
We may also automatically collect certain technical information when you use our website, such as:
- IP address
- Browser and device information
- Website usage and interaction information
- Referring pages or websites
- Cookie and similar technology information
Payment information may be processed securely by the payment providers available at checkout. HAVELLOA does not necessarily receive or store your complete payment card details.
2. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Arrange delivery of purchased products
- Process payments, refunds and returns
- Provide order confirmations and shipping updates
- Respond to customer service enquiries
- Detect and prevent fraud or misuse
- Maintain and improve our website and services
- Comply with applicable legal and regulatory requirements
- Maintain appropriate business and transaction records
- Send marketing communications where permitted by law or where you have provided consent when required
3. Legal Bases for Processing
Where UK data protection law applies, we process personal information only when we have an appropriate legal basis.
Depending on the circumstances, this may include:
Contract: Where processing is necessary to provide products or services you have requested, including processing and delivering your order.
Legal obligations: Where we need to process information to comply with applicable laws or regulatory requirements.
Legitimate interests: Where processing is reasonably necessary for our business interests, such as preventing fraud, securing our website, providing customer support and improving our services, provided those interests do not override your rights.
Consent: Where we rely on your permission, such as for certain marketing or cookie activities. Where processing is based on consent, you may withdraw your consent at any time.
4. How We Share Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- E-commerce and website service providers
- Payment processors
- Delivery and logistics providers
- IT, hosting and security providers
- Analytics and advertising providers
- Customer service providers
- Professional advisers
- Government, regulatory or law-enforcement authorities where legally required
We only share information as necessary for legitimate business purposes or where required or permitted by law.
5. Shopify
Our online store may be hosted using Shopify, which provides the e-commerce platform that enables us to sell products and services online.
When you interact with our store, certain personal information may be processed through Shopify and associated service providers in order to provide the website, checkout and related e-commerce functionality.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, prevent fraud and, where applicable, support advertising and marketing.
Some cookies may be essential for the website to function, while others may be optional.
Where required by applicable law, we will request your consent before placing non-essential cookies or similar technologies on your device.
You can also control certain cookies through your browser settings. Disabling some cookies may affect the functionality of the website.
7. Marketing Communications
Where permitted by law, we may send you information about products, offers or services that may be relevant to you.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to your orders or account.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining appropriate business records, resolving disputes, preventing fraud and complying with legal, accounting or regulatory obligations.
Retention periods may vary depending on the type of information and our legal obligations.
9. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where required, appropriate safeguards will be used to protect personal information transferred internationally in accordance with applicable data protection requirements.
10. Data Security
We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
11. Your Privacy Rights
Subject to applicable UK data protection law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Request transfer of certain personal information
- Withdraw consent where processing is based on consent
These rights may be subject to legal limitations and exceptions.
To exercise your privacy rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
You may also have the right to raise a concern with the Information Commissioner's Office (ICO) or another appropriate data protection authority.
12. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children in circumstances where parental or guardian consent would be legally required.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation.
13. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices or content of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, technology or legal requirements.
When appropriate, we will update the "Last Updated" date at the top of this policy.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:
HAVELLOA
19 Hollin Park Rd
Leeds, England
LS8 3HD
United Kingdom
Email: contact@havelloa.co.uk
Telephone: +44 1305 913918
Website: havelloa.co.uk