Terms of Service
Last Updated: 2 September 2026
These Terms of Service govern your use of havelloa.co.uk and the purchase of products from HAVELLOA. By using our website or placing an order, you agree to comply with these Terms of Service.
Please read these terms carefully before using our website or purchasing from us. These terms do not affect your statutory rights under UK consumer law.
1. About Us
This website is operated by HAVELLOA.
Registered address:
19 Hollin Park Rd
Leeds, England
LS8 3HD
United Kingdom
Email: contact@havelloa.co.uk
Telephone: +44 1305 913918
Website: havelloa.co.uk
2. Eligibility
You must be legally capable of entering into a binding contract to use this website and place an order.
If you are under 18, you may use our website only with the involvement and consent of a parent or legal guardian.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.
However:
- Product colours may vary depending on your device or screen settings
- Product packaging may differ from images shown
- Measurements and specifications may be approximate
- Product availability may change without notice
- We may correct errors or omissions where necessary
We reserve the right to limit quantities, discontinue products or update product information at any time.
4. Orders and Contract Formation
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order acknowledgement. This confirms that we have received your order but does not necessarily mean that your order has been accepted.
A contract is formed when we dispatch the products to you, unless we notify you that we cannot accept your order.
We may refuse or cancel an order where:
- A product is unavailable
- There is an error in the product description or price
- We are unable to verify payment
- We suspect fraud or unauthorised activity
- Delivery cannot reasonably be arranged
- We are required to do so by law
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where reasonably possible.
5. Prices and Payment
All prices are displayed in pounds sterling unless stated otherwise.
Prices include VAT where applicable. Delivery charges and any other applicable costs will be shown before you complete your order.
We may change prices at any time, but changes will not affect orders that we have already accepted.
Payment must be made using one of the payment methods available at checkout. By submitting payment details, you confirm that you are authorised to use the relevant payment method.
Payment processing may be handled by third-party payment providers. We do not necessarily receive or store your complete payment card details.
6. Delivery
We will provide available delivery information at checkout or in your order confirmation.
Delivery times are estimates unless expressly stated otherwise. Delays may occur due to circumstances outside our reasonable control, including courier delays, severe weather, strikes, supply issues or other unforeseen events.
If we are unable to deliver your order within the legally required period or an agreed delivery period, you may have rights to cancel the contract under applicable law.
Risk in the products generally passes to you when you, or someone nominated by you, takes physical possession of the products. If you arrange delivery through a carrier not offered by us, risk may pass when the products are handed to that carrier.
7. Cancellation, Returns and Refunds
Your cancellation, return and refund rights are explained in our Refund & Returns Policy.
If you are a UK consumer, you may generally have the right to cancel an online order within 14 days after receiving the goods, subject to legal exceptions.
Nothing in these Terms of Service limits or excludes your statutory rights relating to faulty, damaged, misdescribed or unsuitable products.
8. Faulty, Damaged or Incorrect Products
If a product is faulty, damaged on arrival or not as described, please contact us as soon as reasonably possible.
Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction or refund.
Under the Consumer Rights Act 2015, you may have a short-term right to reject faulty goods within 30 days of receiving them, subject to applicable exceptions.
Please retain relevant packaging and provide photographs or other information where reasonably requested to help us investigate the issue.
9. Acceptable Use of the Website
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Attempt to gain unauthorised access to the website or related systems
- Introduce viruses, malware or other harmful material
- Interfere with the operation or security of the website
- Copy, reproduce or exploit website content without permission
- Use automated systems to access or collect website content without our consent
- Submit false, misleading or unauthorised information
- Use another person's account or payment details without permission
We may suspend or restrict access to the website where we reasonably believe these terms have been breached.
10. Intellectual Property
All content on this website, including text, images, logos, graphics, product descriptions, designs and software, is owned by or licensed to HAVELLOA unless stated otherwise.
You may access and use the website for personal, non-commercial purposes only.
You must not reproduce, modify, distribute, publish, sell or commercially exploit any website content without our prior written permission.
11. Customer Reviews and Submissions
If you submit a review, photograph, comment or other content to us, you confirm that:
- You own or have permission to use the content
- The content is accurate to the best of your knowledge
- The content does not infringe another person's rights
- The content is not unlawful, abusive, defamatory or misleading
- The content does not contain malicious software or harmful material
By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish it in connection with our business and services.
We may remove or decline to publish content at our discretion.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment, delivery, analytics and marketing providers.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
13. Website Availability and Security
We aim to keep the website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure, error-free or free from viruses.
We may suspend, withdraw, modify or restrict access to all or part of the website without notice where reasonably necessary, including for maintenance, security or operational reasons.
14. Liability
Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights.
Subject to the above, we are not responsible for losses that:
- Were not reasonably foreseeable
- Were not caused by our breach of these terms
- Result from your misuse of the website or products
- Result from events outside our reasonable control
If you are a consumer, these terms do not affect your legal rights.
If you use our website for business purposes, our liability may be limited to the amount paid for the relevant products or services, except where such limitation is prohibited by law.
15. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control.
These events may include natural disasters, severe weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, industrial disputes, transport disruption, supply shortages, power failures, internet failures or government action.
Where such an event affects our ability to perform our obligations, we will take reasonable steps to notify you and minimise the impact.
16. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed in accordance with that policy.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Changes will not affect orders that we have already accepted unless required by law.
18. Severability
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms of Service, together with any policies referred to in them, form the agreement between you and HAVELLOA regarding your use of the website and purchase of products.
If there is any conflict between these terms and a specific written agreement, the specific agreement will take precedence to the extent of the conflict.
20. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer living in Scotland or Northern Ireland, you may also benefit from any mandatory protections available under the laws of the part of the United Kingdom in which you live.
The courts of England and Wales will have jurisdiction, except where applicable consumer law gives you the right to bring proceedings in another part of the United Kingdom.
21. Contact Us
If you have questions about these Terms of Service, your order or our website, please contact us:
HAVELLOA
19 Hollin Park Rd
Leeds, England
LS8 3HD
United Kingdom
Email: contact@havelloa.co.uk
Telephone: +44 1305 913918
Website: havelloa.co.uk